At Eye Level Studio, we are proud of the products we offer, and want you to be completely satisfied with our quality and service.

SERVICE

If you're not satisfied, we're not satisfied. As an artist run business, we are proud of the quality of our personal service, and know you will be pleased. If you are not absolutely satisfied with your Eye Level Studio purchase, please do not hesitate to contact us via email. We will do our absolute best to set it right.  We are available to answer your questions via email and will usually respond within 24 hours.

GUARANTEE

We guarantee you will be satisfied. This promise is backed by our service policies, which make shopping risk and worry free.   We guarantee our product quality and offer full return on damaged goods,  offer 100% secure online shopping  and will protect your privacy and do not share your information with anyone, without exception.

SHIPPING

All orders are filled and from our studio in Los Angeles CA.  Times vary depending on type of order place.  All time frames for items will be detailed in an email response to inquiries related to arrival times.

If you would like a shipping quote, please feel free to send us an e-mail before placing an order and we will provide an exact shipping quote from multiple carriers. Please be sure to let us know what products you are interested in and your shipping information, including country and postal code.

DOMESTIC SHIPPING

All domestic orders are sent via US Mail / UPS / Federal Express. If a specific carrier is preferred, please indicate.  Customer is responsible for all shipping and handling charges (including insurance if requested) related to orders placed. A quote will be provided upon request.

INTERNATIONAL SHIPPING

Eye Level Studio uses multiple companies to ship products internationally. Our main carrier is UPS. UPS has three international shipping options, Express (2 to 3 day delivery) Saver (2 to 4 day delivery) and Expedited (4 to 5 day delivery). UPS also offers a Canada Standard shipping method for our customers in Canada. This is a ground option and can be cost effective for some orders.

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